Quick Tips
Client Connection Health check#
When a Client is connected to CloudLAN room, following tests will help determine the health of connection.
Internet Speed#
Internet Connection speed determine the speed at which data can be transfered between Client & server. In Local office network scenario computers will be connected with 100Mbps/1Gbps LAN network connection, but when working remotely, even though Cloud server has 1 Gbps connection, Client maybe only connected using mobile data with 10 Mbps, so the maximum transfer speed between Client & Application Server will be 10Mbps.
You can test Client internet connection speed by going to speedtest.net or fast.com. If you feel the connection is slow, try connecting to a faster internet connection.
Connection latency#
Latency test will show the distance of Client location to CloudLAN server & is represented in 'ms - milliseconds', time it takes to reach the server. While provisioning a CloudLAN room, we will automatically suggest the nearest Datacenter so the latency is minimum. In case you want to test it yourself,
On Windows
- Connect to CloudLAN room
- Open Command Prompt
- Type
ipconfigand press enter - Search for CloudLAN device IP as shown in the app & note the Gateway IP
- Type
ping [gateway IP]for eg. "ping 10.120.120.1"
On Mac or Linux
- Connect to CloudLAN room
- Open Command Prompt
- Type
ifconfigand press enter - Search for CloudLAN device IP as shown in the app & note the Gateway IP
- Type
ping [gateway IP]for eg. "ping 10.120.120.1"
Connection with under '100ms' is ideal. If its above '300ms', contact CloudLAN support so we can switch your room to a closer location.
Sometimes the internet connection like low WiFi signal will also effect latency, so check latency over multiple connections if it look unusually high.
info
Got a question not answered in this knowledge base?
Contact us at [email protected] or "chat with support" from our website or inside the app