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Quick Tips


Client Connection Health check

When a Client is connected to CloudLAN room, following tests will help determine the health of connection.

Internet Speed

Internet Connection speed determine the speed at which data can be transfered between Client & server. In Local office network scenario computers will be connected with 100Mbps/1Gbps LAN network connection, but when working remotely, even though Cloud server has 1 Gbps connection, Client maybe only connected using mobile data with 10 Mbps, so the maximum transfer speed between Client & Application Server will be 10Mbps.

You can test Client internet connection speed by going to speedtest.net or fast.com. If you feel the connection is slow, try connecting to a faster internet connection.

Connection latency

Latency test will show the distance of Client location to CloudLAN server & is represented in 'ms - milliseconds', time it takes to reach the server. While provisioning a CloudLAN room, we will automatically suggest the nearest Datacenter so the latency is minimum. In case you want to test it yourself,

On Windows

  • Connect to CloudLAN room
  • Open Command Prompt
  • Type ipconfig and press enter
  • Search for CloudLAN device IP as shown in the app & note the Gateway IP
  • Type ping [gateway IP] for eg. "ping 10.120.120.1"

On Mac or Linux

  • Connect to CloudLAN room
  • Open Command Prompt
  • Type ifconfig and press enter
  • Search for CloudLAN device IP as shown in the app & note the Gateway IP
  • Type ping [gateway IP] for eg. "ping 10.120.120.1"

Connection with under '100ms' is ideal. If its above '300ms', contact CloudLAN support so we can switch your room to a closer location.

Sometimes the internet connection like low WiFi signal will also effect latency, so check latency over multiple connections if it look unusually high.



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Got a question not answered in this knowledge base?
Contact us at [email protected] or "chat with support" from our website or inside the app