Troubleshooting
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Close CloudLAN App- As the CloudLAN app runs as service, app minimizes to taskbar when you click ❌button
- To properly close the app, go to taskbar or system tray & right-click on the icon & 'Quit'
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For windows#
🛠 Troubleshooting connection issues#
Check if Re-Installing helpsWhen running the installer, try running as Administrator
Make sure you have accepted this driver install prompt
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Check if TAP adaptor is installedOn Windows
Windows + R >
Type ncpa.cpl & click "OK"
Make sure at least 1 TAP-WIndows Adapter is available
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If TAP-Windows Adapter is not installed,- Download & install OPENVPN GUI client
- Re-Check if the adaptor is installed.
- Now try connecting to CloudLAN
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Got a question not answered in this knowledge base?
Contact us at [email protected] or "chat with support" from our website or inside the app